Refund Policy

We want every experience on SAJUNABI to be memorable. This Refund Policy outlines when and how refunds are issued for bookings made through our Platform.

You are eligible for a full refund in the following cases:

• Your Friend is unable to confirm any of your preferred dates
• Your Friend cancels a confirmed session
• You cancel your booking more than 48 hours before the confirmed session date
• The session does not take place due to circumstances caused by the Friend or Platform

A partial refund of 50% applies when:

• You cancel between 24 and 48 hours before the confirmed session date
• Extenuating circumstances prevent your attendance (evaluated case by case)

• Cancellations made less than 24 hours before the confirmed session date
• No-shows without prior notice

Refunds are processed to the original payment method within 5-10 business days. The exact timing depends on your payment provider.

For automatic refunds (e.g., Friend cancellation or no available dates), no action is required from you. For other refund requests, please contact our support team.

If you believe a refund is warranted but not covered by the above cases, please contact us at contact@sajunabi.com. We review each case individually and may issue refunds at our discretion.

For refund inquiries, please contact us at contact@sajunabi.com.